Frequently Asked Questions

General FAQ's


  • What is your turnaround time?

    All orders are delivered next day. Most orders are delivered in less than 24 hours. 

  • Do you shoot with a wide angle lens?

    Yes, all of our photographers shoot with a full frame camera and wide angle lens. This ensures wall to wall & ceiling to floor stills making the room "seem bigger."

  • How long does a photo shoot take?

    Each property is different so it's impossinble to give an accurate timeframe. However, listing photos on a typical 1500 SF home will take 25-35 minutes. 

  • What if it rains on the day of my appointments?

    If possible we will go ahead and capture the interior photos. Otography will follow up with you within 24 hours to capture the exteroir photos and/or reschedule for another date. 

  • Who owns the photos?

    Otography owns the photos.


    Under the Federal Copyright Act, photographs are protected by copyright from the moment of creation. Photographers have the exclusive right to reproduce their photographs. 


    Professional photographers are dependent on their ability to control the reproduction of the photographs they create. It affects their income and the livelihood of their families.

  • What should I do before the appointment?

    We have created a pre-shoot checklist to help all of our clients prepare their home to make it shine for the photo shoot. Check out out pre-shoot checklist here.


    Also, feel free to checkout our blog with articles, tip & tricks to help homeowners keep their home looking fabulous. Checkout our blog here.

Billing & Promotion FAQ's


  • When is payment due in the appointment booking process?

    100% of the payment is due at the time of the booking.

  • Can I cancel for a full refund?

    Otography allows you to cancel for a full refund as long as the cancellation request is made more than 12 hours in advance of the appointment.


    Cancellations made within 12 hours of the appointment are subject to a $25 fee.

We Are Growing Thanks To The Best Clients!

500+

Clients Served

5000+

Photos Taken

350+

Homes Photographed

$25

In Client Savings

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